IS ORDERING ON coolTVtools.com SAFE? Yes. We use PayPal to process our online payments. PayPal is owned by eBay and is one of the Internet's most trusted names in online security. Your personal information is kept private, safe and secure during the checkout process. We never even see your credit card information. *IMPORTANT NOTE: To order online you do NOT need to have an exisitng PayPal account or open a PayPal account. You may safely pay with a credit card in a one-time-only transaction. For more information, please visit the PayPal web site. HOW DO I ORDER ONLINE WITH A CREDIT CARD? Placing an order online is fast, easy and safe. Simply add the items that you would like to purchase to your shopping cart. Follow the instructions on the shopping cart screen to continue shopping or checkout. At any time you may add or remove items from your shopping cart. Pay for your items using a credit card or your PayPal account. You do NOT need a PayPal account to purchase online. CAN I PLACE AN ORDER via eMAIL? Sure you can. Just send an email to us at info@cooltvtools.com. Include the items you would like to order, your contact information, your shipping address and how you would like to pay for your items (don't email your credit card numbers). We will contact you with instructions on how to pay by check, money order, credit card or your PayPal account. CAN I PLACE AN ORDER BY PHONE? Yes, by calling our toll free order desk at 1-888-4 TV TOOLS (1-888-488-8665). We will take your order and provide you with instructions on how to pay by check, money order, credit card or your PayPal account. CAN I PLACE AN ORDER BY FAX? No problem. Send your fax to us toll free at 1-866-400-8985. Include the items you would like to order, your contact information, your shipping address and how you would like to pay for your items (don't email your credit card numbers). We will contact you with instructions on how to pay by check, money order, credit card or your PayPal account. HOW LONG WILL IT TAKE TO GET MY ITEMS? Products are usually shipped within 3 working days. If an order will take longer than 3 days to ship out we will contact you. SHIPPING INFORMATION Shipping Cost is a Flat $ 5.00 within the U.S. Orders are shipped via USPS Priority Mail unless specified. If you would like faster shipping, please call us toll free at 1-888-4 TV TOOLS (1-888-488-8665) after placing your order online. Please report any damages to shipped items to us immediately. HOW DO I RETURN AN ITEM? Items may be returned within 30 days of purchase. Please contact us for a return authorization number and instructions. If there is a problem with an item, please contact us as soon as possible. ARE PRICES GUARANTEED? We strive to ensure accuracy of all information displayed on our site. In the rare instance that the web site displays and incorrect price or shipping charge, we reserve the right not to honor these mistakes and will notify you via email. Contents of this web site © 2009, SyndiKast. All Rights Reserved.